Shipping & Returns

1. SHIPPING POLICY

I take the utmost care in preparing your order to ensure that each artwork arrives in perfect condition.

  • Processing Time: Orders are typically processed and shipped within 3 to 5 business days (unless it’s a special order).

  • For custom commissions, the timeline will be discussed individually.

  • Packaging: Originals: Shipped flat in reinforced heavy-duty cardboard. (Or bigger package ex. wooden crate for big framed pieces).

    • Prints: Shipped in protective sleeves and rigid mailers or tubes.

  • Shipping Method: All orders are shipped from France via [La Poste / Colissimo / UPS] with a tracking number.

  • International Shipping: I ship worldwide. Please note that any customs fees, duties, or taxes applied by your country are the sole responsibility of the buyer.

2. ESTIMATED DELIVERY TIMES

  • France: 2–5 business days.

  • Europe: 5–10 business days.

  • Rest of the World: 10–20 business days (subject to customs delays).

3. RETURNS AND EXCHANGES

  • Prints: You have 14 days from the date of delivery to request a return. The item must be in its original, unused condition and packaging. Return shipping costs are at the buyer's expense.

  • Original Artworks & Custom Commissions: Due to their unique and fragile nature, all sales of original drawings are final. I do not accept returns or exchanges for these items.

4. DAMAGED OR LOST ITEMS

Despite my careful packaging, accidents can happen during transit.

  • Damage: If your package arrives damaged, please take photos of the unopened box and the damaged artwork immediately. Contact me at vladinsk.pro@gmail.com within 48 hours of delivery.

  • Loss: If your tracking information shows "Delivered" but you haven't received your package, please contact your local post office before reaching out to me.